Please note, the damaged passport will not be returned to you.
Use this procedure if:

  • You are age 16 or older
  • Your passport's binding is coming apart
  • The information page of your passport is damaged (photo is not clearly visible, barcode is damaged)
  • Your passport was washed with laundry, chewed by a pet, used as a coloring book by a toddler, etc.​

STEP 1. Gather the following documents:

  • Proof of US citizenship (certified birth certificate issued by the state with both parents' names, previous US passport, or original Certificate of Naturalization)

  • Original damaged US Passport (must be submitted and will not be returned to you)

  • Two passport size photos 2"X 2"  (must be taken within last 2-3 months), cannot wear glasses (new rule of the Passport Agency as of 11/01/16)

  • One Application DS-11 (click here to download). This form can only be signed in front of the clerk at the post office.

  • Statement from the applicant as to how the passport was damaged

  • One Letter of authorization - (click here to download) once you sign it, we have to submit it to the passport agency within 5 business days​

  • Round trip Itinerary showing international travel within 14 days. If you do not have one, please call our office for assistance: 703-726-0300

STEP 2. Send copies of the documents:Copies of all documents listed in step 1, must be e-mailed to We will not be able to process your paperwork with out them!

STEP 3. Visit your local post office: find the nearest post office that can assist you by clicking here.

  • You will need to make an appointment with most post offices for a hand carry procedure.

  • Show post office your driver's license or state issued ID and tell him/her that you want to do a hand-carry procedure.

  • Make a personal check or a money order for $170 made out to "US Department of State".

  • Present all documents from Step 1 to the post office clerk.

  • Post office clerk will witness your signatures, put all documents in one envelope, seal it and put official post office stamps on it and will give it back to you. This is your sealed envelope.

  • Make sure to address your sealed envelope to "Passport Agency" and write your full name and date of birth on it.

  • The post office will charge you $35.00 for this process.

  • Make sure all paperwork including Letter of Authorization and itinerary are included inside the sealed envelope. Papers attached to the outside will no longer be accepted.

STEP 4. Fill out IVS Order Form:(click here to download) and place on top of your sealed envelope. Don't forget to check Passport Protection, Passport Card or Trip Registration!

STEP 5. Send all documents to the NEW address below:

International Visa Service
44081 Pipeline Plaza, Suite 210
Ashburn VA 20147
Tel: 703-726-0300

Passport Agency Fees
   8-12 days process  
   4-5 days process  
   2-3 days process*** 
Passport book: must be sealed inside      
Passport card: must be sealed inside       

International Visa Service Fees           
8-12 days process 
4-5 days process  
2-3 days process***
Price per passport book processed  
Price per passport card processed  

Shipping Fees
FedEx Overnight
FedEx 2 Day      

                                                                                                                                                                                                                                                              Questions About Fees?

***2-3 days process requires an appointment with our office. Please call 703-726-0300.


*Please include our service fee and return delivery payment or a completed air bill. Incomplete payment, incomplete applications or documents and wrong application form will cause a delay in processing the above visa application.

** The service fees are non-refundable, once we receive your documents and start processing them. Due to the high volume of applications being submitted, the processing times may be delayed by the Passport Agency. While such situations are beyond our control, we will do everything possible to accommodate your trip and will call you immediately to let you know about the status of your application